Dicks Heating in my opinion is 'Customer Service' at its best. We used them for a furnace fix through our home and appliance warranty at the time. After their visit they offered a yearly maintenance... plan which was reasonably priced and after so many years of paying for this service, they said they would come check the furnace out free of charge for the continued life of that furnace and replace (at our cost and purchase) new filters. They kept their word. For a number of years, they continued with that yearly visit until we sold out property and moved. When I rang to inform that they we no longer needed them to keep to the yearly commitment they made, they told me that when we purchased a new property, as long as it was in their area, that they would commit to continuing to service our new furnace (for its life) free of charge again. This company is professionalism at its best as they are about the only company that we have dealt with that put the customer first and foremost. Kudos to them!read more
Very professional, honest advice for an old system that needed minor maintenance.
I can’t say enough good things about this company! Their entire staff went out of their way to help me acquire a part that I needed in a pinch, even going so far as to fabricate it for me the same... day. They absolutely went above and beyond, and I will definitely be using them for any HVAC work in the area. Thanks again!read more
Over the last 20 years I have used Dicks Heating Cooling several of times to fix maintenance issues with my Heil Heat Pump and Air exchange. They did a...
Exceptionally Satisfied!Mr. Martinez and his assistant swiftly repaired our heater in just one visit. We're genuinely grateful 🌟. Their professionalism and consideration were unmatched, and... they diligently addressed all our queries. Thanks to their expertise, we'll be cozy and warm tonight. Kudos to the team!read more
We have a Rental House in Issaquah, Wa and during a frigid cold snap both of our gas direct vent furnaces failed. We have had very poor experiences with...
Excellent job with obvious customer service in mind. They installed a new electrical panel and element in my water heater. 2 months later the 2nd panel also failed. They only charged me for parts for... the 2nd panel and installed it immediately. Fair prices and timely service. I will be returning to Dick’s Heating for all future needs and it will be a bonus to work with Bob again.read more
Excellent Job.Would highly recommend them to anyone wanting new HVAC . Or even maintaining their old system.Our HVAC is Excellent. Didn't realize how bad the old one was til we replaced it.!
The outside unit system stopped cooling on a late Friday afternoon - right as the forecast was predicting 100+ degree weather and just before company was to arrive. Thankfully I was able to get a... Saturday appointment. I knew it was going to cost a bit more but I also knew it would be worth the money to get it fixed. The repair person arrived on time, diagnosed the problem, had the part and made the repair. Thank you for your reliable, timely service!read more
Speedy, professional and always customer friendly! Thank you. * A recent replacement of a part that had arched prevented a serious explosion - yikes! We were thankful for your expertise and detective... work. Thanks you, yet again!read more
Very impressed with the service when we needed immediate help…highly recommend!!
Installed my furnace in a very tight fit area and also did some additional duct work. Very quick to come out and fix any issues. Very strong knowledge of...
The Best in there business!
The technician was very friendly and competent. The repairs were handled in a very professional manner. He arrived on time for my scheduled appointment. My concerns were all addressed. I would highly... recommend Dick’s Heating & Air Conditioning.read more
If they gave hero awards for ac service, Dick’s would win hands down! My ac went out the middle of June, after being repaired by another company in town, who assured me it was in perfect working... order. This other company had to have my fan motor rebuilt, which took over a week, because it was too old and not made any more, so would not have a warranty. The day after they installed this wonderful rebuilt motor, my system began arcing, sparking and shut down. I called Dick’s - the tech came on the hottest day of our record heat - bless his heart he found my rebuilt motor was wound backwards! - had one IN HIS VAN - replaced it, got my system going - I was so worried he would have heat stroke! I gave him Gatorade, a cooling towel - he was patient, kind, never lost his professional attitude or temper - he was a rockstar! The first company charged me over $900 - Dick’s? $300! Guess who my new HVAC people are! From the initial call to when I paid my bill they were so kind, so caring, so easy to work with. Please choose Dick’s Heating & Air Conditioning!read more
Professional staff, knowledgeable of the the air conditioning system in my place reasonable cost
I don't have the words to say how good this company was to my sister that has a warranty service with them. Since buy a new furnace and air pump from the 4...
Highly recommend their service! They were out here promptly to fix my issue. Not overpriced as well
Called to schedule a service check on a home I purchased as well as thermostat training. They scheduled the appt the same day, and Oscar was punctual,...
They were out to our home on 12-3 to give us an estimate on a new heat pump. After checking the unit it was discovered that we didn’t need a new heat pump after all. We have had other companies out... to our home and they just wanted to sell new units. I will refer this company to all of my neighbors, friends, and family. Thank Youread more
All worker were polite and pleasant to have on site.Did the job professionally
Steve and his crew were very attentive to my family's needs in pinpointing the right heat pump for our home. When we decided on the system, which was in...
Edwardo came out and checked out system. He changed our old filter for a new one and was very nice! Will def use them again!
Dick’s has always done a great job whenever we’ve needed service. They have been able to come the same day and are on time.
Tech came out checked system found an old filter that had been pushed into the air intake removed it because it was restricting the airflow said everything else was great system is working awesome.... The office staff was incredibly! I have never been reminded about a service call before great to have someone touch bases before appointment!read more
Guy came out on time fixed everything in15 min not sure if it's a great value yet haven't seen bill yet
I really appreciate the great service!!!!! Oscar was so helpful and answered my questions. I was so glad that he got things handled quickly and now it is working just fine!!!! ... Thanks so much!!!!!!read more
Above and beyond service call. All I had was a piece of paper blowing around in my HVAC fan compartment. The entire HVAC system was checked for issues. A few minor issues were adjusted to prevent... issues down the road. Even tough it was only a minor issue.....Piece of mind was brought back to all that live in the home.read more
Oscar was great. Did several above-and-beyond things during my annual HVAC check-up. Taught me some new features on wazoo thermostat. Thanks Oscar!
We love these guys. We have used them for years. It's actually like they're part of the family. I would recommend them hands down every time.
Oscar came out same.day. not only diagnosed the issue but offered a better solution than we expected. The entire staff from office to owner are professional, friendly and knowledgeable. Thanks for... the great job.read more
The technician was friendly, knowledgeable and on time. He was able to answer all of my questions (I had tons of them as a new home owner) and also let me know when to change my filters and that I... could purchase them through Dick’s Heating and Air Conditioning. Should anything arise in the future I will definitely be calling Dick’s first!read more
Great group of people to work with. Very friendly over the phone. Always quick to get out to the site to take care of any issues. I recommend Dick’s heating for new service or maintenance.
Best of the best, they came and got the work done quickly and the tech was very helpful, answering any questions we had.
From start of service call to when tech arrived, the process was fast, efficient, and professional! Would highly recommend for your HVAC needs. Easy to contact, and their price for a service call... was reasonable in my opinion considering it was a holiday that they came out on.read more
These guys are great! I got several bids from other companies, and these guys found problems I didn't know aboutThey found a broken line when the 2 other companies missed it. I feel they did a more... thorough inspection and made sure my system was functioning correctly and at it's full, efficient capacityread more
Honest and reliable service. I purchased my furnace two years ago. They were honest and reasonably priced. Recently I had a service call and the repairman...
Love these guys! Ken is a man of integrity and runs his business the same way. I would recommend Dick's Heating to anyone.
Best HVAC place in town! Awesome service, timely & efficient techs for all of our service calls...that's why we chose Dick's Heating to install our new system. Keep up the great work!
Dick's took great care of us and had such professional, quality and friendly service. We had to have our whole unit replaced and they got the job done quickly so we weren't waiting into the heat of... the summer. I highly recommend using them- they are a terrific company!!!!!read more
Fast and efficient! Awesome job Matt! Called before arriving to verify, went right to business and got'er done. If I could have bought him a drink, he...
